RETURN & REFUND POLICY

At Vanity Veils, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

RETURN ELIGIBILITY

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original tags and packaging.
  • Return requests must be submitted within 14 days of receiving your order.
  • Proof of purchase or order confirmation is required.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Worn or washed products
  • Damaged items caused by customer misuse
  • Clearance or sale items
  • Gift cards
  • Personalized or customized products

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product received

We will review your request and arrange a replacement or refund if applicable.

REFUND PROCESS

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping charges are generally non-refundable unless the return is due to our error.

EXCHANGES

We only replace items if they are defective, damaged, or incorrect.

For exchange requests, please contact our support team before returning any item.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

CANCELLATION POLICY

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

CONTACT US

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Vanity Veils

Email: vanitynrils0@gmail.com

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.